Service business benchmark

1.How often do your sales teams quote service at point of sale?

<25% of the time

25% to 50% of the time

>50% of the time

2. What is your service contract capture rate at point of sale?

<25% contract capture at POS

25% to 50% contract capture at POS

>50% contract capture at POS

3. What percent of all service contract eligible instruments are under contract?

<25% under contract

25% to 50% under contract

>50% under contract

4. What is the average gross margin on your service contracts?

<25% service contract gross margin

25% to 50% service contract gross margin

>50% service contract gross margin

5. What percent of your service revenue comes from service contracts?

<25% under contract

25% to 50% under contract

>50% under contract